- T: +44 (0) 1246 811163
Who we are
We are Capital Refractories Limited ("Capital Refractories", "us", "we", "our"). We are a limited company registered in England and Wales under registration number 01101489, and we have our registered office at Station Road, Clowne, Derbyshire, S43 4AB. We are registered with the UK supervisory authority, Information Commissioner's Office ("ICO") in relation to our processing of Personal Data under registration number ZA775932.
What we do
We are one of the largest independent refractory companies in the UK and have been manufacturing, supplying and installing high quality refractory products to metal melters for over 70 years. We are committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the 'How to contact us' section.
This privacy notice applies to you if:
'Personal Data' means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled 'Purposes, lawful bases and retention periods'.
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
Category of Individuals
Customers' Employees (including prospective customers)
Personal Data Collected
Purpose of Processing
Lawful Basis
Contract
Retention Period
7 years from the end of the business relationship, or from the point the data is no longer required for trading purposes
Category of Individuals
Suppliers' Employees (including prospective suppliers)
Personal Data Collected
Purpose of Processing
Lawful Basis
Contract
Retention Period
7 years from the end of the business relationship, or from the point the data is no longer required for trading purposes
Your Personal Data will not be processed outside the UK.
You have certain rights in relation to the processing of your Personal Data, including to:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a "Subject Access Request")
You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your Personal Data.
Right to portability
You have the right to ask us to transfer your Personal Data to another party.
Automated decision-making
You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner's Office who can be contacted online at:
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called 'How to contact us and our Data Protection Officer'. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact our Data Protection Officer (DPO) as follows:
Station Road, Clowne, Chesterfield, S43 4AB, UK
dataprotection@capital-refractories.com
+44 (0) 1246 811163
We may update this notice (and any supplemental privacy notice) from time to time. We will notify of the changes where required by applicable law to do so.
Last modified 09/10/2025
